Privacy, Shipping, Refunds and Returns

Privacy Policy:

At SMAK Coffee, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your information when you visit our website ( or make a purchase. By using our services, you agree to the terms and conditions outlined in this policy.

  1. Collection of Information:

    • We collect personal information such as your name, address, email address, and phone number when you place an order or subscribe to our services.
    • We may also collect non-personal information such as your IP address, browser type, and cookies for analytical purposes.
    • All information collected is used solely for the purpose of processing your order, managing your subscription, improving our services, and ensuring a personalised coffee experience.
  2. Use and Disclosure of Information:

    • We will only use your personal information to fulfil your order, manage your subscription, provide customer support, and improve our services.
    • We may share your information with third-party service providers who assist us in delivering our products or services to you.
    • We will not sell, rent, or disclose your personal information to any third parties for marketing purposes without your explicit consent, unless required by law.
  3. Security and Storage:

    • We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
    • Your information is securely stored on our servers and accessed only by authorised personnel.
    • While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure.
  4. Third-Party Links:

    Our website may contain links to third-party websites or applications. We are not responsible for the privacy practices or content of such websites. We encourage you to review their respective privacy policies.

  5. Your Rights:

    • You have the right to access, update, or delete your personal information. To do so, please contact our customer support team.
    • You may unsubscribe from marketing communications at any time by following the instructions provided in the emails or contacting us directly.
  6. Updates to the Privacy Policy:

    We reserve the right to update or modify this Privacy Policy at any time without prior notice. The updated policy will be posted on our website, and it is your responsibility to review it periodically.


  1. Shipping Policy:

    We offer shipping within Australia and strive to deliver orders in a timely manner. Shipping rates and estimated delivery times will be displayed during the checkout process on our website. Please ensure to provide accurate shipping information to avoid any delays or issues with delivery. We are not responsible for any customs duties, taxes, or fees imposed by your country's customs authorities.

  2. Order Processing:

    Orders are typically processed within 10 business days after payment confirmation. Once your order has been shipped, you will receive a shipping confirmation email with tracking details, if applicable.

  3. Delivery Methods:

    We use reputable shipping carriers to deliver your order. Delivery times may vary depending on your location and the shipping method chosen during checkout. We are not responsible for any delays caused by the shipping carrier or unforeseen circumstances.

  4. Order Tracking:

    If a tracking number is provided for your order, you can track its progress through the carrier's website using the provided tracking information.

Refunds and Returns:

  1. Returns and Exchanges:

    We want you to be satisfied with your purchase. If you receive a product that is damaged or defective, please contact our customer support team within 1 week of receiving your order. We may require proof of purchase, such as your order number or receipt, to process your return or exchange request. For hygiene reasons, we cannot accept returns or exchanges on opened or used coffee products unless they are damaged or defective.

  2. Refund Policy:

    If you are eligible for a refund, we will issue a refund to your original payment method within 10 business days after receiving the returned product. Please note that shipping charges are non-refundable unless the return is due to our error.

  3. Return Shipping:

    If you need to return a product, we will provide you with instructions on how to return it. You will be responsible for the cost of return shipping unless the return is due to our error.

  4. Cancellations:

    If you wish to cancel your order or subscription, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order or subscription has been shipped or processed, it cannot be canceled.


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